Gameplay help
Levels, worlds, Home restoration progress, and how Place/Sort/Arrange work.
Browse answers →Tidy World support
How can we help?
Find quick answers or contact EverPixel Studios directly. We read every support request.
Technical issue
Crashes, sound, ads, display problems, or lost local progress.
Report an issue →Privacy request
Questions about advertising consent, local data, or support records.
Manage privacy →Quick answers
Frequently asked questions
Everything you need to get back to tidying.
How is my game progress saved?+
Your level progress, Home/Living Room restoration, and settings are saved locally on your device. Tidy World does not currently use a cloud account or cross-device sync.
Can you restore progress after reinstalling?+
Usually not. Uninstalling the App removes local progress unless your operating system restores it from a device backup. EverPixel does not receive a copy of your gameplay data.
How do rewarded ads work?+
Rewarded ads are always optional and require your choice to start one. A reward is granted only after the ad provider confirms completion — a skipped, cancelled, or failed ad never affects your progress.
Why is sound not playing?+
Check the sound and haptics settings in Tidy World and confirm your device volume is audible. On iOS, also check Silent Mode and Focus settings.
How do I change advertising privacy choices?+
Where required, open the privacy options provided in the App's settings. You can also manage advertising choices in your iOS or Android privacy settings. See our Privacy Policy for details.
How do I share a Before/After result?+
After completing a level, the result screen shows a Share button. Sharing is always optional — Tidy World generates the image on your device and hands it to your phone's normal share sheet.
Before emailing
Help us solve it faster.
Please include these details. Do not send passwords, payment details, advertising IDs, or other sensitive information.
- Device model and operating-system version
- Tidy World version and build number
- Which world and level you were playing
- Steps that reproduce the issue
- A screenshot or short recording, if useful
Direct support
Still need a hand?
Email our team and we'll aim to reply within three business days.